At D & K Servicing, we aim to deliver an outstanding service to our customers. We value your business and, more importantly, your loyalty. We recognise that privacy is an important issue.

We have developed this Privacy Policy (this “Policy”), to explain our practices when you give us your personal information by written or verbal communications or when you visit our website.

Please read this Statement carefully and contact our office (01522 696053) if you have any questions about our privacy practices or your personal information choices. It is important that you check back often for updates to this Statement. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Services and/or contact you using other methods provided to us by yourselves.

We may collect personal information, including your name, mailing address, telephone number, email address, transaction information, credit/debit card details, bank details and demographic information.

We may collect this when you

Make a transaction on line.

Have an in home service.

Make enquiries regarding products we sell.

Request customer support.

How we use personal information

Account set-up and administration: We use personal information such as your name, address, email address, phone number, and information about your service to set up and administer your account, provide technical and customer support, verify your identity, and send important account, and Service information.

Bank Details

Your account details are needed if you pay by Direct Debit, this information is stored securely on our premises and only shared with the relevant banking industries when processing for payment.

 

Secure Payments

Payments protected using industry-standard encryption, digital signatures and secure Bacs connections

 

Use and Storage of your personal data

In general any information provided by you to D & K Servicing will be used for internal purposes only and will not be supplied to any third party without first obtaining your consent, unless we are obliged or permitted by law to disclose it. D & K Servicing have a legal obligation towards you in the way that we process and use any personal data you may provide us with. For example, the information must be collected fairly, with suitable explanations for doing so.

See our Data Protection Policy for more information

Retention

D & K Servicing will hold your personal information on our systems for as long as is contractually needed or required by law. We ensure all personal data supplied is held securely, in accordance with the GDPR (EU) 2016/679.If you require further information regarding this please contact the Data Protection Officer who will send you a copy of our full retention policy.

3rd Parties

D & K Servicing DO NOT share your data with any other companies that are not associated with themselves.

Accessing Your Personal Data

You have the right to request a copy of the personal information which is held about you and to have any inaccuracies corrected. Please contact the site and speak to our Data Protection Officer (01522 696053)

Cookies

Our sites use tracking software and capture the user’s IP address by using visitor cookies. This allows us to monitor customer traffic patterns and site usage and helps us develop the design and layout of the site. This software and the use of cookies do not enable us to capture information that will identify individuals.

When you visit one of our websites, we may send you a cookie. A cookie is a small file that can be placed on your computer’s hard disk for record keeping purposes and we may use them to do a number of things:

Cookies help us to recognise you when you next visit one of our websites. Cookies may be used to compile anonymous statistics related to the take up or use of services, or to patterns of browsing. A third party collects such data on our behalf to measure web site performance. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service. The use of this service assists us in measuring and improving the structure and ease of use of our web sites.

You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. Please be aware that if you do so, certain services on our websites may not be available to you.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Security and Data Protection

Under the UK Data Protection Act 1998 and the GDPR (EU) 2016/679 we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access to your information.

Who can I complain to

If you are dissatisfied with how we have processed your personal data you can contact the Data Protection Officer.

If you are dissatisfied with the outcome of the internal review, you have the right to appeal directly to the Information Commissioner for an independent review. https://ico.org.uk/concerns/

Contact details of our Data Protection Officer

Karen Good – info@dandkservicing.co.uk 01522 696053